Overview
If you're having trouble setting up your account or creating a plan in the Smart Sleep Coach app, this article will help you get started.
Common cause
Occasionally, an intermittent issue connecting with our server may prevent the account setup or plan creation process from completing correctly when accessed through a web browser or during a temporary outage.
What to do
- Download the Smart Sleep Coach app on your mobile device if you haven't already.
- Open the app and complete the onboarding questionnaire directly within it. This is the most reliable way to set up your account and create a plan.
- If you already have an account, log in through the app and create or update your plan from there.
Still having trouble?
If you've followed the steps above and are still unable to set up your account or create a plan, contact our support team and we'll be happy to help you get started.