Overview
If you canceled your Smart Sleep Coach subscription during the free trial period and were charged, you'll need to request a refund directly through the platform where you originally subscribed. Smart Sleep Coach does not process payments directly and all transactions are managed by Apple (App Store) or Google (Google Play).
Request a refund through Apple (App Store)
If you subscribed via an Apple device, follow Apple's official refund process:
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Find the Smart Sleep Coach subscription charge.
- Select Request a refund and follow the on-screen instructions.
For detailed steps, visit Apple's support page.
Request a refund through Google Play
If you subscribed via an Android device, follow Google's official refund process:
- Go to play.google.com/store/account/subscriptions and sign in.
- Find your Smart Sleep Coach subscription.
- Select Request a refund or Report a problem and follow the prompts.
For detailed steps, visit Google Play's support page.
Still need help?
If you've already submitted a refund request and haven't heard back, or if you're unsure which platform you subscribed through, contact our support team and we'll help you identify the right next step.